Reformer terms & cancellation policy
All reformer 5 week packages include an initial 30 minute one to one session. If the first block of 5 sessions is cancelled for any personal or medical reason & a refund for unused sessions is issued, the initial one to one is charged at €30 & deducted from the remaining credit. This does not apply to subsequent blocks.
The initial one to one session is a 30 minute session. If the client requires a longer session due to medical issues being discussed, an additional charge of €30 will apply for a 50 minute session. The total then due for a 50 minute one to one & 5 semi private sessions is €155 instead of €125
Reformer sessions must be cancelled 48 hours before the session to receive a financial credit. Therefore if your session commences at 6pm Wednesday , you must cancel before 6pm on Monday evening. This allows us time to offer the session to someone else & in turn gives them time to get back to us & for us to offer the place again if they are unavailable.
Reformer sessions must be cancelled 24 hours before the session to receive a session credit. Therefore if your session commences at 6pm Wednesday, you must cancel before 6pm on Tuesday evening. We will endeavour to give you another session instead, but this depends on availability & other cancellations. The offer of the session may also be at short notice so we would ask for some flexibility regarding days & times.
Please note that if the session is cancelled less than 24 hours before the session start time or if you do not turn up for the session, we will not be able to offer a financial credit or a session credit and the session will be lost.
If all clients follow the cancellation policy then it should be possible to accommodate everyone.
Our reformer packs are sold with a 12 months expiry from the date of purchase.
Refunds are issued on medical grounds only, on the production of a Dr’s note stating that the client is unable to attend classes. This must be presented within the term of the sessions & before expiry. Dr’s notes presented after expiry will be disregarded.
If a refund of fees paid is required on medical grounds, a deduction of a €30 administrative fee will be made against any remaining balance. If the balance is less than €30 it will be void.
